Lots of questions and issues

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Lots of questions and issues

Mario
Dear devs,

over the past few months we have moved over to using xwiki as a replacement for your old sharepoint and mediawiki servers. Meanwhile we have accumulated a list of problems and questions we are unable to solve. Some of which open JIRA bugs might already exist.

In my opinion this mailinglist is not suitable for this many questions (needs attachments, screenshots). How may we proceed? Should we create a jira entry for every issue?

An extract of some problems (now running 8.4.3):
- PDF Export: The pdf misses some elements of the page, for example display of info/warn/error marcros (see your sandbox page info and warning macro examples) and other stuff. Layout has big issues (images cut off, Tables cut off)
- Multipage PDF Export: Pdf export collection extension is broken, MultipagePdfExport Space Export extension too.
- No image lightbox by default, unclear how to implement it in the wysiwyg editor
- Document tree is really cumbersome for normal users (we use currently use some velocity to show children), new children macro insufficient (shows translations and attachment)
- DocumentTree Macro "finder" does not work correctly (finds only some pages?)

As for just "questions", should be ask each one of them in an separate mail here on the list?

Thank you very much,
Mario
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Re: Lots of questions and issues

Ecaterina Moraru (Valica)
Hi Mario,

So each problem should be reported as an individual issue in the
appropriate component.

You should first check if there are not already opened issues with that
particular problem (use the search with keywords). For example, these are
the issues related to PDF Export
http://jira.xwiki.org/issues/?jql=project%20%3D%20XWIKI%20AND%20component%20%3D%20%22Old%20Core%20-%20PDF%20export%22%20AND%20status%20%3D%20Open%20ORDER%20BY%20priority%20DESC

Regarding questions, it's the same: each topic should have a separate mail
thread. This way we can assure we stay on subject and the mail can be
referenced to other users, in case they have the same questions.

The only problem is the quantity of questions you ask and the availability
of the committers and contributors to answer them, since this is a
community support. Sometimes it can take a while, especially if there are
complicated aspects.

Thanks,
Caty

On Thu, Jan 5, 2017 at 8:47 PM, Hofstätter Mario <
[hidden email]> wrote:

> Dear devs,
>
> over the past few months we have moved over to using xwiki as a
> replacement for your old sharepoint and mediawiki servers. Meanwhile we
> have accumulated a list of problems and questions we are unable to solve.
> Some of which open JIRA bugs might already exist.
>
> In my opinion this mailinglist is not suitable for this many questions
> (needs attachments, screenshots). How may we proceed? Should we create a
> jira entry for every issue?
>
> An extract of some problems (now running 8.4.3):
> - PDF Export: The pdf misses some elements of the page, for example
> display of info/warn/error marcros (see your sandbox page info and warning
> macro examples) and other stuff. Layout has big issues (images cut off,
> Tables cut off)
> - Multipage PDF Export: Pdf export collection extension is broken,
> MultipagePdfExport Space Export extension too.
> - No image lightbox by default, unclear how to implement it in the wysiwyg
> editor
> - Document tree is really cumbersome for normal users (we use currently
> use some velocity to show children), new children macro insufficient (shows
> translations and attachment)
> - DocumentTree Macro "finder" does not work correctly (finds only some
> pages?)
>
> As for just "questions", should be ask each one of them in an separate
> mail here on the list?
>
> Thank you very much,
> Mario
>
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Re: Lots of questions and issues

vmassol
Administrator
Hi Mario,

> On 5 Jan 2017, at 20:25, Ecaterina Moraru (Valica) <[hidden email]> wrote:
>
> Hi Mario,
>
> So each problem should be reported as an individual issue in the
> appropriate component.
>
> You should first check if there are not already opened issues with that
> particular problem (use the search with keywords). For example, these are
> the issues related to PDF Export
> http://jira.xwiki.org/issues/?jql=project%20%3D%20XWIKI%20AND%20component%20%3D%20%22Old%20Core%20-%20PDF%20export%22%20AND%20status%20%3D%20Open%20ORDER%20BY%20priority%20DESC
>
> Regarding questions, it's the same: each topic should have a separate mail
> thread. This way we can assure we stay on subject and the mail can be
> referenced to other users, in case they have the same questions.
>
> The only problem is the quantity of questions you ask and the availability
> of the committers and contributors to answer them, since this is a
> community support. Sometimes it can take a while, especially if there are
> complicated aspects.

About this last point you should also know that there are some companies offering professional services around the XWiki open source project. So for example if your company is interested in a particular feature and needs it in a given timeframe it’s possible to sponsor the dev of such feature, or get some professional support (guaranteed response time, etc).

In case you’re interested see http://www.xwiki.org/xwiki/bin/view/Main/Support#HProfessionalSupport

Thanks
-Vincent

> Thanks,
> Caty
>
> On Thu, Jan 5, 2017 at 8:47 PM, Hofstätter Mario <
> [hidden email]> wrote:
>
>> Dear devs,
>>
>> over the past few months we have moved over to using xwiki as a
>> replacement for your old sharepoint and mediawiki servers. Meanwhile we
>> have accumulated a list of problems and questions we are unable to solve.
>> Some of which open JIRA bugs might already exist.
>>
>> In my opinion this mailinglist is not suitable for this many questions
>> (needs attachments, screenshots). How may we proceed? Should we create a
>> jira entry for every issue?
>>
>> An extract of some problems (now running 8.4.3):
>> - PDF Export: The pdf misses some elements of the page, for example
>> display of info/warn/error marcros (see your sandbox page info and warning
>> macro examples) and other stuff. Layout has big issues (images cut off,
>> Tables cut off)
>> - Multipage PDF Export: Pdf export collection extension is broken,
>> MultipagePdfExport Space Export extension too.
>> - No image lightbox by default, unclear how to implement it in the wysiwyg
>> editor
>> - Document tree is really cumbersome for normal users (we use currently
>> use some velocity to show children), new children macro insufficient (shows
>> translations and attachment)
>> - DocumentTree Macro "finder" does not work correctly (finds only some
>> pages?)
>>
>> As for just "questions", should be ask each one of them in an separate
>> mail here on the list?
>>
>> Thank you very much,
>> Mario
>>

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Re: Lots of questions and issues

Marius Dumitru Florea
In reply to this post by Mario
On Thu, Jan 5, 2017 at 8:47 PM, Hofstätter Mario <
[hidden email]> wrote:

> Dear devs,
>
> over the past few months we have moved over to using xwiki as a
> replacement for your old sharepoint and mediawiki servers. Meanwhile we
> have accumulated a list of problems and questions we are unable to solve.
> Some of which open JIRA bugs might already exist.
>
> In my opinion this mailinglist is not suitable for this many questions
> (needs attachments, screenshots). How may we proceed? Should we create a
> jira entry for every issue?
>
> An extract of some problems (now running 8.4.3):
> - PDF Export: The pdf misses some elements of the page, for example
> display of info/warn/error marcros (see your sandbox page info and warning
> macro examples) and other stuff. Layout has big issues (images cut off,
> Tables cut off)
> - Multipage PDF Export: Pdf export collection extension is broken,
> MultipagePdfExport Space Export extension too.
> - No image lightbox by default, unclear how to implement it in the wysiwyg
> editor
>


> - Document tree is really cumbersome for normal users (we use currently
> use some velocity to show children), new children macro insufficient (shows
> translations and attachment)
> - DocumentTree Macro "finder" does not work correctly (finds only some
> pages?)
>

You need to give details (in jira) because the 2 lines above don't state
the problem.


>
> As for just "questions", should be ask each one of them in an separate
> mail here on the list?
>
> Thank you very much,
> Mario
>
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Re: Lots of questions and issues

vmassol
Administrator
In reply to this post by vmassol

> On 5 Jan 2017, at 22:43, Vincent Massol <[hidden email]> wrote:
>
> Hi Mario,
>
>> On 5 Jan 2017, at 20:25, Ecaterina Moraru (Valica) <[hidden email]> wrote:
>>
>> Hi Mario,
>>
>> So each problem should be reported as an individual issue in the
>> appropriate component.
>>
>> You should first check if there are not already opened issues with that
>> particular problem (use the search with keywords). For example, these are
>> the issues related to PDF Export
>> http://jira.xwiki.org/issues/?jql=project%20%3D%20XWIKI%20AND%20component%20%3D%20%22Old%20Core%20-%20PDF%20export%22%20AND%20status%20%3D%20Open%20ORDER%20BY%20priority%20DESC
>>
>> Regarding questions, it's the same: each topic should have a separate mail
>> thread. This way we can assure we stay on subject and the mail can be
>> referenced to other users, in case they have the same questions.
>>
>> The only problem is the quantity of questions you ask and the availability
>> of the committers and contributors to answer them, since this is a
>> community support. Sometimes it can take a while, especially if there are
>> complicated aspects.
>
> About this last point you should also know that there are some companies offering professional services around the XWiki open source project. So for example if your company is interested in a particular feature and needs it in a given timeframe it’s possible to sponsor the dev of such feature, or get some professional support (guaranteed response time, etc).
>
> In case you’re interested see http://www.xwiki.org/xwiki/bin/view/Main/Support#HProfessionalSupport

Mario, I wonder if you had noticed that the XWiki project offers both community support but also professional support. I’d like to make sure that our users notice the 2 options and thus to make sure they’re visible enough. Could you let me know if you knew that you could contact, for example, XWiki SAS (http://xwiki.com) for paying services around the XWiki open source project?

Thanks!
-Vincent

> Thanks
> -Vincent
>
>> Thanks,
>> Caty
>>
>> On Thu, Jan 5, 2017 at 8:47 PM, Hofstätter Mario <
>> [hidden email]> wrote:
>>
>>> Dear devs,
>>>
>>> over the past few months we have moved over to using xwiki as a
>>> replacement for your old sharepoint and mediawiki servers. Meanwhile we
>>> have accumulated a list of problems and questions we are unable to solve.
>>> Some of which open JIRA bugs might already exist.
>>>
>>> In my opinion this mailinglist is not suitable for this many questions
>>> (needs attachments, screenshots). How may we proceed? Should we create a
>>> jira entry for every issue?
>>>
>>> An extract of some problems (now running 8.4.3):
>>> - PDF Export: The pdf misses some elements of the page, for example
>>> display of info/warn/error marcros (see your sandbox page info and warning
>>> macro examples) and other stuff. Layout has big issues (images cut off,
>>> Tables cut off)
>>> - Multipage PDF Export: Pdf export collection extension is broken,
>>> MultipagePdfExport Space Export extension too.
>>> - No image lightbox by default, unclear how to implement it in the wysiwyg
>>> editor
>>> - Document tree is really cumbersome for normal users (we use currently
>>> use some velocity to show children), new children macro insufficient (shows
>>> translations and attachment)
>>> - DocumentTree Macro "finder" does not work correctly (finds only some
>>> pages?)
>>>
>>> As for just "questions", should be ask each one of them in an separate
>>> mail here on the list?
>>>
>>> Thank you very much,
>>> Mario